GENERAL TERMS & CONDITIONS
SHWE LAY TA GUNTRAVELS AND TOURS COMPANY LIMITED
Booking Conditions
The booking is accepted according to our booking terms and conditions stated in this document.
1. Please note that passengers or their accompanying guide must inform the Hotel to pick them up and must register at BOB Sales Desk (Bagan) not later than 24 Hrs. prior to the balloon flight date.
2. It is also required to submit the remaining passenger details 7 days prior to the flight date. Failure to provide accurate information in advance is passengers’ own responsibility, whereby no refund will be offered.
3. Balloon flight booking is accepted according to our booking terms & conditions as stated at the time of booking process and it is required to present your passport and your service voucher at the time of pickup from your hotel or cruise in the morning.
4. The precise time for morning pickup will also be given to you the evening before, when you come to our Sales Office or contact us by phone to reconfirm your balloon flight.
5. Hot air ballooning is strictly regulated by aviation authority, other concerned regulators and local authorities. To comply with the rules and regulations, we are sometimes unable to fly directly over the temples, monuments, and some areas: it is also as the flight path and landing site are determined by the wind direction and weather conditions on the day. Further details are available from your booking Agent and our Sales Desk.
6. Booking holder (or) the contact person of a booking (or) the agent either who bought the tickets or booked for a flight is responsible to inform these Terms and Conditions to the relating passenger.
7. BOB will apply the same exchange rate for any required refund, if the actual payment at purchase would be in MMK instead of USD
Cancellation Policy
After booking confirmation by the operator, the company:
1. If cancellation is received minimum 16 days prior to day of balloons flight, free cancellation of the booking. However, 10% of the total booked tickets is chargeable by the company for administration fees.
2. If cancellation of the whole booking is received within 15 days to 11 days of the day of balloons flight, 20% of total booked tickets is chargeable by the company.
3. If cancellation of the whole booking is received within 10 days to 4 days of the day of balloons flight, 50% of total booked tickets is chargeable by the company.
4. If cancellation of the whole booking is received less than 3 days before the day of balloon flight, 100% of total booked tickets is chargeable by the company.
5. No show fee will be applied as 100% of total booked ticket and is chargeable by the company.
6. The company will apply this Booking Cancellation Policy to all tickets except some special ticket what the company has otherwise agreed in writing for a special purpose. Online direct bookings at https://www.booking.balloonsoverasia.com will be exempted from 2.
Remark
• Notice Period will be counted from the date of notification for a booking cancellation received by the company in writing from a respective booking holder to the booked-flight date (The flight date will be exclusive) i.e., Notification received on: 3 Mar 2021 / Flight date: 21 Mar 2021 Notice Period= (21-3) = 18 days
• The same channel by which the original payment was received will be prioritized to refund as necessary to the client for all applicable refund.
• If the booking was made by Prepaid Agent , the applicable Cancellation Fees will be recorded and demanded by the company to Agent unless the Agent has ticket balance left to offset the payment.
Changes in bookings for the tickets which were not otherwise limited in its T & C
DATE CHANGE
1. Date change is allowed FOC before 15 Days
2. Within 15 Days, Date Change will be chargeable with applicable Cancellation Fees unless the new booking date to substitute is within 15 Days from flight date.[i.e can change to earlier date FOC].
3.Date Change to a new date beyond original flight date will be charged with 15US$ (per passenger).
4. And 100% booking Cancellation Fees will be applied for booking cancellation after such date change beyond originally booked flight date.(e.g original flight date= 1Nov , dates beyond original date = 2Nov, 3Nov, etc…)
NAME CHANGE
1. Name change is allowed FOC 3 days before flight. (i.e flight date 7 Nov, last FOC-available Name change date is 3 Nov)
2. Within 3 days, Name change will be chargeable with applicable Name Change fees:10US$ per time (per passenger).[i.e flight date 7Nov , Name Change fees is chargeable on change within 4-5-6Nov]
3. If there is any name discrepancy, the relating passenger will be charged a name change fee.
PROMOTION TICKETS AND CHARTER
1. The company(the operator) may allocate specific Terms and Conditions separately for any kind of Promotion Tickets or Charter respectively.
2. To all matters which cannot be referred to a separate and specific Terms and Conditions for any kind of Promotion Ticket (or) any ticket, the Terms and Conditions stated in this document will be applied.
Refund for fight cancelation by the company for a booked flight.
1. Beyond the flight date booked, all tickets are non-refundable except the Flight Cancellation on a booked flight due to the operational reason by the company.
2. If a ticket was purchased (made the payment for purchase) at any Agent outside the company, the company will redirect the passenger to get his/her receivable
refund at the respective agent only. The respective Agent will settle the receivable value of ticket with the company depending on the applicable terms of original purchase at the company.
3. For a corporate client (or) a prepaid agent which has bought the Prepaid Tickets, the relocation of a booking-cancelled ticket to the Prepaid-ticket balance will be defined as a full 100% REFUND from our company to that Agent for that Flight Cancellation by the company. No financial refund except relocation of ticket in Agent’s account at the company.
4. BOB will apply the same exchange rate for any compensation on flight cancellation, if the actual payment at purchase would be in MMK instead of USD
Conditions of balloon flight and service
All passengers are responsible for understanding “Conditions of Balloon Flight” before a balloon flight ticket is purchased.
1. Passengers or their accompanying guide must register at the following sale desk respectively upon arrival in the operation town or area. And any change of accommodation plan needs to be informed to sale desk at 7 pm a day before flight as the latest.
Our sale desk : BAGAN
• Working hours : 09.00 am to 08.00 pm (Monday to Sunday)
• Contact numbers : +95 9 448 045 716 and +95 6 1246 0713.
• Address : Yar-za-thingyan 2nd. Street, Thiripyitsaya Block No.(5) (near Hotel Zfreeti), Nyaung U (Bagan),Myanmar.
2. Passengers are advised to wear long trousers and long-sleeved clothes made from 100% natural fibers.
3. Payment Receipt from the company on your payment for purchase of ticket must be produced at the launch site if required.
4. No refunds will be given if the passenger is not carried by the flight with any of the following reasons :
• for failure to arrive on a pre-arranged flight in time. (The arrival must be before the Safety & Security Briefing by the pilot as the latest.)
• for failure to comply our General Terms & Conditions
5. Any known medical condition [including pregnancy] which may affect your ability to fly or assist the crew must be disclosed to us at the time of booking and to the pilot on the day of the flight, i.e., epilepsy, recent surgery etc. Some conditions may preclude you from eligibility to fly. Pregnant women will not be permitted to fly. Operator will not accept liability for illness or injury due to any undisclosed condition or failure to comply with any reasonable instruction given by the pilot or crew or company representative.
6. The passenger must not be under the influence of alcohol or illegal drugs whilst participating in our balloon flight. If, in our or the pilot’s reasonable opinion, he/she is under the influence, the passenger will not be allowed to take part in or continue the balloon flight. No refund will be payable in these circumstances and the person will not be able to reschedule his/her flight.
7. All passengers must carefully listen to the Important Security Briefing (see below) given by the pilot before the launch of the balloon and indicate in case he / she does not understand the security briefing.
8. The pilot of the day has absolute authority, and all passengers and crew must comply with his instructions. The pilot’s decision on all matters is final. And the pilot in command is legally obliged to always consider the safety of his passengers and may refuse to carry passengers for whatever reason if it is considered their carriage may endanger the flight, other passengers, or themselves. Operator reserves the right to refuse the carriage of any passenger.
9. Operator expects passengers to assist the pilot and crew in any situation that is deemed reasonable, during pre- and post-flight activities.
10. The company reserves the right to cancel or delay flights or plan, change rendezvous and launch sites, at short notice as necessary by its own discretion. The company will not accept liability for any consequential loss or inconvenience.
11. Operator carries third party and passenger liability for each balloon in accordance with the regulation concerned.
12. Operator accepts no liability for claims arising as a result of an act or default of any other passenger or bystander.
13. Operator accepts no liability for loss or damage to persons or property other than that which results from negligence on its own part.
14. Operator does not accept liability for loss or damage to personal effects.
15. Flights cancelled by the Operator for safety reasons or due to unfavorable weather or operational difficulties will be refunded in full in the original payment form. All tickets purchased directly through Operator’s websites or purchased via agents will be refunded in the same initial payment method. For bookings made through tour agents, passengers must contact the respective agent for refunds.
16. Please note that photos and/or film are taken occasionally by operator for the purpose of our marketing and promotion in a usual flight. By travelling with us , the clients (passengers) accept that they assign all copyright in such photos and/or film to Shwe Lay Ta Gun Travels and Tours Company Limited and acknowledges that it has and reserves the right to use such photos and/or films in any medium & in any reasonable manner whatsoever without payment or any further notification. If a passenger has objections to being filmed or photographed or video-recorded in any manner, he/she is advised to inform and discuss with the company at the time of booking.
17. Operator reserves the right to alter, revise or review any terms, conditions, or rates, at its discretion.
18. Operator will not fly children under the age of 7 years. A child under the age of 14 years will only be flown if accompanied by a responsible adult, and the child must be minimum 4’1” tall (or) 125 cm.
19. Body Weight* (max 125 kg) or (280 lb). If exceed 125 kgs, extra ticket will be charged.
20. Each balloon flight may take about 45 mins averagely : The successful flight is defined as a balloon flight which takes minimum 25 mins from takeoff to landing. Official flight time will refer to the record in Flight Log Book (or) Tag Log.
Important safety & security briefing (As given by the pilot before take-off)
1. NO SMOKING IN AND AROUND THE BALLOON at all times.
2. If you are feeling unwell, if you have any medical conditions or you might be pregnant, please inform the Pilot before the balloon is inflated.
3. During inflation do not walk between the trucks and the balloon. Stay behind the red barrier cord until asked to “Climb Aboard” by the Ground Crew.
4. To climb in, please use the step-holes in the side of the basket.
5. Once you are in the basket do not get out, even after landing – stay in the basket until the Pilot tells you it is safe to get out.
6. Do not touch any colored ropes, the fuel-hoses or any of the burner controls.
7. Before take-off your pilot will ask all passenger to practice the landing position as follows :
• Safely store all phones, cameras, binoculars etc., do not have anything loose around your neck (if you have long hair-please tie it up or tuck it away).
• Face backwards to the direction of travel.
• Hold onto the rope handles woven into the basket sidewall in front of you.
• Sit down on the seat.
• LEAN BACK against the basket padding, sit upright and do not lean forward.
• Place your feet flat on the floor with your toes away from the basket wall.
• Stay in this position until the Pilot tells you it is safe to move.
• When the Pilot gives the command “LANDING POSITIONS” please comply IMMEDIATELY – this is very important for the SAFETY of all the PASSENGERS.
8. The landing might be a series of bounces and the basket might lay on its side and drag along the ground until it stops. Stay in the LANDING POSITION until the Pilot tells you it is safe to move.
9. In the unlikely event of an emergency – please follow the instructions given by the Pilot at all times.
10. If you do not understand any part of these instructions, please inform the Pilot before the balloon is Inflated.
Thank you for reading these instructions and we hope you will enjoy your flight with us.
Shwe Lay Ta Gun Travels and Tours Company Limited.
Balloons Over Bagan / Balloons Over Inle / Balloons Over Loikaw
01st October 2024